Refund Policy
At Ekaa Essence, all our baked products are handcrafted fresh upon order. To maintain quality and fairness, we follow a clear and transparent cancellation and refund policy.
1. Order Cancellation
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Cancellations are permitted within 2-3 hours of placing your order.
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After the 2-3 hour window, cancellations cannot be processed as preparation for your order will already be underway.
2. Refunds
We do not offer refunds in the following cases:
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Change of mind after placing the order
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Delays caused by courier or delivery partners
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Incorrect or incomplete address provided by the customer
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Personal taste preferences
Refunds may be considered only under the following circumstances:
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You received the wrong product
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Your order arrived damaged (photo proof must be shared within 12 hours of delivery)
3. Replacement Options
If your issue qualifies for a refund or resolution, we may provide one of the following:
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A replacement of the affected product
4. Contact for Assistance
For refund or replacement requests, please contact us within 12 hours of receiving your order:
order@ekaaessence.com