Terms & Conditions

Welcome to Ekaa Essence. By using our website or placing an order, you agree to the Terms & Conditions outlined below. Please review them carefully.

1. General

We are Cloud Bakers, specializing in handcrafted, made-to-order baked goods. Please note that all orders are subject acceptance and availability of products.

2. Product Information

We aim to present all product descriptions, images, and details as accurately as possible. However, as all items are handcrafted and freshly prepared, slight variations in color, texture, shape, or design may occur.

3. Order Preparation & Processing

All products are baked fresh after your order is placed.
Please allow 3–5 days for preparation before pickup or delivery dispatch.

4. Pricing

All taxes are included unless stated otherwise.

5. Payments

The order will be processed once the Ekaa Team confirms it and payment is received. If payment is not completed, the order will be canceled within 5 days of booking.

6. Cancellation & Refund Policy

As our products are made-to-order, we do not offer cancellations or refunds once an order has been placed.
In exceptional cases (such as duplicate payments or errors on our end), refunds may be processed at our discretion.
If you need to modify your order, please contact us within 2-3 hours of placing it. Order modifications are subject to feasibility.
If an issue arises with your order, reach out to us immediately with supporting details, and we will do our best to assist.

7. Intellectual Property

All images, designs, logos, and website content belong solely to Ekaa Essence. Any unauthorized use, copying, or reproduction is strictly prohibited.

8. Limitation of Liability

Ekaa Essence is not liable for delays, damages, or losses caused by external factors, including courier delays, weather conditions, natural events, or incorrect customer details.

9. Contact

For questions, concerns, or assistance, reach out to us at: order@ekaaessence.com